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Is this the same problem which I get in Firefox and Netscape??
This happens when I click on the newsletter to go into the pctip website
Hi Sonny
Now that's strange :o. When we published our new web site, we probably got a new IP address. Back then, we had some other newsletter subscribers reporting the same problem, but after one or two days the problem was gone for most of them. The reason seemed to be the domain name servers (DNS) of their internet providers who didn't update their entries. After they did, everything was fine.
I'd like you to check several things, if you don't mind ;)
To check if it's an error on our web site or in our newsletter:
Does this problem occur on
every link you click in our newsletter? Or only some of them? If it's just some of them, could you please give us an example?
To check if it's an error in your webbrowser:
If you use Internet Explorer instead of Firefox or Netscape, does this problem occur, too?
If you copy and paste the URL from our newsletter to your browser (please try Firefox and IE), does this problem occur, too?
To check if it's an error in your e-mail client:
Which e-mail client are you using?
To compare your internet settings with other users:
What's your ISP (internet service provider)?
To make sure that your system doesn't use wrong or outdated domain name information:
Is your hosts file clean? (on Windows XP it is located in C:\Windows\system32\drivers\etc\ the file is called "hosts", without any file extension. You can open the file with Notepad editor)
If you have a look at your TCP/IP configuration, is there any DNS entry? And if so, what is it?
Or is there a proxy server entry? And is your system clean (no viruses, browser hijackers or so)?
I admit, these are many questions, but I'd like to have that solved :)
Kind regards
Gabriela
